652 Reviews Found
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Confirmed Service Customer
It was excellent as always I called Brandi my service agent and she got me in the next day. They fixed the problem and I was back on the road. Dealing with Brandi is always a pleasure.
Patrick B.
BOISE
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Confirmed Service Customer
Excellent communication. Brandi walked me through what needed done and was very helpful.
Christopher H.
BOISE
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Confirmed Service Customer
Great experience, staff was very friendly and helpful
Vladimir L.
MERIDIAN
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Confirmed Service Customer
They got it in and gave me a timely diagnosis. Got me my truck back while we waited for the part. Once the part came in Preston got me in the next day and got me a loaner car, which is extremely helpful and then within a couple hours I had my truck back.
Chad H.
CALDWELL
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Confirmed Sales Customer
Everyone was friendly and the truck turned out great!
Dana H.
BEND
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Confirmed Service Customer
LB and his guys are GREAT! So professional, friendly and communication the best!
Chandler L.
GARDEN CITY
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Confirmed Service Customer
Called made the appt w/Brandi. She got me in sooner than available online. Greeted us when got there and asked about any concerns. Got my truck in/out as promised , went over everything and said goodbye. Great service all the way around.
Donald H.
MERIDIAN
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Confirmed Service Customer
Preston always goes above and beyond to help answer any questions.
Francisco S.
MERIDIAN
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Confirmed Sales Customer
it took over 5 hours just to get through the process. The added on 2500 options we did not even want and were not on list pricing. Which i did not like. If you have them as an option fine but not a have to buy and not in the list cost already is not cool. The Car was so filth dirty we called out a few things but could not really see the car that well it was so dirty . They assured it would be detailed out and all the areas would be cleaned. All they did was run it though a car wash and vacuumed it. It was not even ran twice so much dirty left on in . Spray spots still on the windows , not wiped down water still on it and opened up door areas still had dirt , side black bottom panels not condition or wiped looks dirty and worn. when you Open up the door still dirty in all door areas on door and bottom Jams, bumpers I wiped my hand on and still had film of dirt. The top roof was so dirty still by time i got home dirt was running downside of the car. After all this process and being told it would be detailed out and it came back just washed and cleaned some for a 450.00 detail, I was told would happen I was not happy at all. Yes, they said they would redo it but at 8 and being there since 230 that was not an option. The sunroof needs fixed also, which should have been caught and fixed before selling the car, I have to take off work and bring it back in. It will be fixed, and they said they would redo the cleaning of the car which i appreciate but when you live over an hour away not easy. We have bought from your locations before, and we get our cars detailed at the Nampa location for 250.00 and they looked amazing, I called GMC dealer in Ontario they will detail and wax for 280.00. So very upsetting when being told it would have a 450.00 detailed job done on it in 1/2 before leaving. they should say it will be run through a wash and vacuumed once. Very disappointed. The sales team and mangers were very nice and polite. Just very long process. just streamline the process to get people out the door quicker, and if going to promise it will be detailed and cleaned than it should be or offer to come back so they can spend the time on it. and keep the cars cleaner to begin with. No new car should ever look that dirty. . with the cheaper paint i found out they are using now days .. at the very end of the deal. The dealership should take pride and ownership in the detail of the car and at least for 450.00 put on a good wax before handing it over to the customer. just afew things as such a replicable place should focus more on and take pride with.
Tonya B.
MIDDLETON
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Confirmed Sales Customer
The salesperson and finance guy were top notch. The manager should be fired.
Larry K.
CALDWELL
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Confirmed Sales Customer
I was very happy with the efficiency and clear communication
Nathan L.
SAN LUIS OBISPO
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Confirmed Service Customer
Had an appointment for a service on my truck which was honored on time. 40 minutes later it was ready and I was on the road home.Brandy was my Service Rep and she processed all the paperwork without a problem. She great!
Henry H.
EAGLE
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Confirmed Service Customer
Lonny was extremely helpful. He made our experience wonderful.
Colette L.
BOISE