Customer Reviews

Everything went well with the appointment. Mitch has handle a follow up issue that will be taken care of in the future.

The advisor assigned (LT) to my car was great; he kept me updated daily and was always available to answer all my questions.

Great service from our Salesman and our Finance gentleman.

maybe make the process a little quicker.

Brandi was awesome! Just a quick oil change but Brandi took great care of us.

I just want to say that Brandy is one of the most amazing service text you guys have. I will deal with nobody except for her. She spent over backwards in order to help me through some issues with my brand new truck

Arrived at the scheduled time, check in was prompt and efficient, Al my questions were answered, and the work was done on a very timely basis. All in all a good experience.

The Customer Service Technician is awesome. Kept me informed and was very polite. I cannot say enough how good your service is

Preston, the service technician who oversaw the work on my vehicle continues to epitomize excellent customer service. He's not alone; Chad and LT have been fantastic as well. My judgment is the service department is the best part of the Dennis Dillon experience.

Routine service for oil and filter changes. Getting an appointment when I needed it, check in, and timely completion of service all went well.

Just excellent pleasure to deal with

Service staff was amazing, friendly and professional.

We brought our truck in for an oil change and show me calls and some other issues, and we're providing excellent service. Everything was addressed

Brakes and blower motor done in one day! Woohoo

Quick service.

I was able to get an appointment within a reasonable amount of time. Service rep was very helpful and kept me well informed.

They were very helpful and clear with all information. The repeated back all of my concerns to verify mutual understanding and after the service, he read them back again and clearly explained there findings/remedy.

I came to the dealership on 10/12/24 for new tires and a ceramic coating/detail. The first gentleman I spoke to upon arriving at the service drive was going through my paperwork and I asked to verify the correct tires were being installed. There are only two options 4ply or 10ply and I requested 10ply. He said they can���t put 4 ply on a truck and I asked him to check anyways to verify the correct tire model number. He got upset with me accusing me of arguing with him and he stomped off upset without saying anything else. I didn���t know whether to leave my keys in the truck or take them into the office. I didn���t know if I needed to stay on site for any reason. I didn���t know if they had a waiting room. I eventually found someone else to ask where their waiting room was and went there. A time later, the gentleman approached me with the paperwork and confirmed that I was correct that they had put the 4ply tires down on my paperwork and that he updated it to show 10 ply and made sure the correct tires were put on. That was the last time I spoke to him. I had online work to do so I waited at the dealership for my truck to get finished up. Early afternoon I got up to stretch my legs and walked over to detail to see if they had gotten the truck in to be detailed yet. I was approached by a gentleman who was preforming the services on my truck. He asked if I needed anything and I said that I was just checking in and asked him if I needed to remove the tools from the back seat of my truck to make things easier on him. He replied stating that he had already completed the interior detail so there was no need. I thanked him and left. Upon returning back to the service drive waiting room I was approached by a female in the service drive who confronted me rudely accusing me of ���cussing out��� her detailers. I told her that was not true and I had a pleasant interaction with the detailers who approached me. She scoffed and continued to accuse me of this and then walked away. I���m very upset with the way I was treated. I will give the worst review possible and be sure to let my family and friends know not to come to any Denis Dillon.

It was quick, efficient and the customer service at the counter was great.

Great job